Library Survey 2012-2013 – Results

Last February, the Library asked its users to evaluate the service and its impact on their college experience. 119 learners and members of staff responded to the survey published online and on paper. It was promoted via direct emails to library users, as well as on this blog, the college extranet, and on the library’s Twitter and Facebook feeds.

We are extremely pleased that in all three criteria evaluated by the Council for Learning Resources in Colleges (CoLRiC) the NWHC Library has performed above the national benchmark – for the fourth year in a row. It is great to see that over 80% of learners agree that the Library positively contributes to their learning.

The results of the prize draw will be announced in April on this blog, as well as on the Library’s Twitter and Facebook feeds.

 How useful is support from library staff?

NWHC Library (2013):  very good – 61%, quite good – 29%, not particularly good – 5%, not at all good – 5%.
National benchmark (2012): very good – 53.5%, quite good – 36.4%, not particularly good – 7.5%, not at all good – 2.7%.

How do you rate customer service?

NWHC Library (2013):  very good – 55%, quite good – 39%, not particularly good – 5%, not at all good – 1%.
National benchmark (2012): very good – 45.7%, quite good – 42.3%, not particularly good – 8.7%, not at all good – 1%.

Does use of the library helps with your course?

NWHC Library (2013):  very useful – 49%, quite useful – 33%, not particularly useful – 16%, not at all useful – 2%.
National benchmark (2012): very useful – 36.7%, quite useful – 43.1%, not particularly useful – 14.6%, not at all useful – 5.5%.

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Library Survey 2010-2011

Last December, the Library asked its users to evaluate the service and its impact on their College experience. We are extremely pleased that in all four criteria evaluated by the Council for Learning Resources in Colleges, the NWHC Library has performed above the national benchmark. It is great to see that over 95% of learners and staff agree that the Library positively contributes to their learning or work.

National benchmark (2010): very much – 50.4%, partly – 39.2%, not really – 7.7%, not at all – 2.8%. Continue reading